Refund & Return Policy

1. Overview

Fi-Fy operates as a zero-fee direct-to-supporter platform empowering digital creators, affiliates, and storeowners. Because sales, commissions, and digital products on Fi-Fy are processed directly between supporters and creators, refund eligibility depends on the type of purchase and specific creator store terms.

2. Digital Products & Downloads

Due to the immediate digital delivery nature of downloadable content, digital files (such as preset packs, artwork, PDFs, software, and exclusive media) are generally non-refundable once downloaded or accessed.

Exceptions may apply if:

• The digital product file is corrupted, broken, or unaccessible.
• The item was significantly misstated or different from its product description.
• A duplicate payment occurred accidentally due to a system error.

3. Physical Merchandise & Returns

For physical merchandise ordered through creator storefronts:

• Return Window: Unopened and unused items may be returned within 30 days of delivery.
• Condition: Returned items must be in their original packaging and original condition.
• Return Shipping: Unless the item arrived damaged or defective, return shipping fees are the responsibility of the customer.
• Damaged Items: If your order arrives damaged or defective, please contact support within 7 days with photo proof to receive a replacement or full refund.

4. Memberships & Subscriptions

Supporters can cancel recurring memberships or tier subscriptions at any time via their account dashboard. Cancellation stops future renewals instantly.

• Prorated Refunds: Partial month refunds are not issued for mid-cycle cancellations, but you retain full access to tier perks until the end of the billing period.

5. How to Request a Refund

If you need assistance with a refund or return request:

1. Contact the creator directly via their store contact button or messages.
2. If unresolved within 3 business days, reach out to our platform support team at support@fi-fy.com with your order ID and receipt.