Shipping Policy
Last updated: July 2026
1. Overview & Fulfillment
Fi-Fy supports creator physical product sales, commissions, and merchandise storefronts. Orders are fulfilled directly by individual creators or integrated print-on-demand fulfillment partners.
2. Processing & Delivery Times
- Digital Products: Delivered instantly upon order completion via email link and account dashboard.
- Standard Merchandise: Orders are typically processed within 2–5 business days prior to dispatch.
- Custom Commissions: Turnaround times vary per creator agreement and are specified on the item listing page.
3. Shipping Rates & Destinations
Shipping fees are calculated at checkout based on destination, package weight, and carrier services (USPS, FedEx, DHL, UPS, or regional postal services).
- Domestic Shipping: Estimated 3–7 business days after dispatch.
- International Shipping: Estimated 7–21 business days depending on customs processing in the destination country.
4. Order Tracking
Once your order has shipped, a tracking number and confirmation link will be sent to the email address provided during checkout. You can also view live shipping updates inside your Fi-Fy supporter dashboard.
5. Customs, Duties & Taxes
International shipments may be subject to import duties, taxes, and customs handling fees imposed by the destination country. These fees are the responsibility of the recipient.
6. Shipping Questions & Missing Packages
If your package appears lost, delayed beyond estimated dates, or tracking stops updating, please contact our support team at support@fi-fy.com or message the seller directly from your order summary page.